Privacy Policy

1. Introduction

Moe Akel Coaching (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit moeakelcoaching.com, contact us, join a mailing list or waitlist, book a call, purchase coaching services or digital products, or otherwise interact with us.

By using this website or providing personal information, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, and location

• Information submitted through contact, discovery-call, intake, newsletter, and waitlist forms

• Information about your coaching goals, interests, preferences, or circumstances that you choose to provide

• Purchase, billing, transaction, and order information

• Appointment and scheduling information

• Communications you send to us

• Website activity, browser type, device information, IP address, referral source, and cookie data

• Newsletter engagement information, such as email opens or link clicks

Please avoid submitting highly sensitive personal or health information through general website forms unless it is specifically requested and necessary.

3. How We Use Information

We may use personal information to:

• Respond to questions and requests

• Arrange discovery calls and coaching sessions

• Provide coaching services and customer support

• Process purchases and deliver digital products

• Manage course waitlists and newsletter subscriptions

• Send service-related confirmations, reminders, receipts, and updates

• Send marketing emails where consent has been provided

• Improve our website, services, content, and customer experience

• Maintain business, tax, accounting, and transaction records

• Prevent fraud, misuse, or security incidents

• Comply with legal and regulatory requirements

We will not use personal information for an unrelated purpose without consent unless permitted or required by law.

4. Consent and Email Communications

When you voluntarily submit information, purchase a product, book a service, or subscribe to a mailing list, you consent to the collection and use of information for the purposes explained at the time of collection and in this policy.

Marketing emails are sent only where we have consent or another lawful basis to communicate. You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting moe@moeakelcoaching.com.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related communications.

5. Payments and Purchases

Payments made through this website are processed using Squarespace Payments and its payment-processing partners.

Payment providers may collect information necessary to complete and secure a transaction, including contact, billing, and payment-card information. Their handling of information is governed by their own privacy policies and terms.

We may receive transaction details such as your name, email address, billing information, purchase, payment status, and limited payment-method information. We do not intentionally store complete payment-card numbers on our own systems.

6. Service Providers

We may use trusted service providers to operate the website and deliver services, including:

• Squarespace for website hosting, commerce, forms, analytics, and email tools

• Squarespace Payments and its partners for payment processing

• Scheduling and video-conferencing providers

• Google services for forms, files, email, or business administration

• Email-marketing and analytics providers

• Professional accounting, legal, or technical service providers when necessary

These providers may access information only as needed to perform services on our behalf or as otherwise disclosed in their own policies.

Some providers may process or store information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.

7. Cookies and Analytics

This website may use essential cookies and similar technologies to operate securely, remember preferences, enable checkout, understand website traffic, and improve performance.

Squarespace and connected service providers may also collect technical and usage information through cookies or similar technologies.

You can control many cookies through your browser settings and, where available, the website’s cookie banner. Disabling certain cookies may affect website functionality.

8. Disclosure of Information

We do not sell or rent your personal information.

We may disclose information:

• To service providers assisting with our website, payments, communications, scheduling, or administration

• When you direct or authorize us to do so

• To protect our rights, users, systems, or property

• To investigate fraud, misuse, safety concerns, or security incidents

• When required or permitted by law

• In connection with a business reorganization, transfer, or sale, subject to appropriate protections

9. Retention

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, maintain appropriate business and legal records, resolve disputes, and meet legal obligations.

Retention periods may vary depending on the nature of the information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the information.

However, no website, email system, or electronic transmission is completely secure. We cannot guarantee absolute security, and visitors should use care when sending sensitive information online.

11. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you

• Correct inaccurate or incomplete information

• Withdraw consent, where applicable

• Ask questions about how your information is handled

• Request deletion of information that we are not legally or reasonably required to retain

• Opt out of marketing communications

To make a request, email moe@moeakelcoaching.com. We may need to verify your identity before completing certain requests.

Withdrawing consent may affect our ability to provide a requested service.

12. Coaching Confidentiality

Information shared during coaching is treated respectfully and confidentially, subject to the coaching agreement and any legal, safety, payment, administrative, or professional obligations described there.

This website Privacy Policy does not replace the terms of an individual coaching agreement.

13. Children’s Privacy

This website and its services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children through this website.

If you believe a child has submitted personal information, contact us so we can review and, where appropriate, delete it.

14. External Links

This website may link to third-party websites or platforms. We are not responsible for their content, security, or privacy practices. Review their privacy policies before providing information.

15. Changes to This Policy

We may update this Privacy Policy when our services, technologies, or legal obligations change. The revised version will be posted on this page with an updated date.

16. Contact

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact:

Moe Akel Coaching
Toronto, Ontario, Canada
Email: moe@moeakelcoaching.com
Website: moeakelcoaching.com