Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions (“Terms”) govern your use of moeakelcoaching.com and your purchase or use of services and digital products offered by Moe Akel Coaching (“we,” “us,” or “our”).

By using this website, purchasing a product, booking a service, or submitting an order, you agree to these Terms, our Privacy Policy, and our Refund & Cancellation Policy.

If you do not agree, do not use the website or purchase our offerings.

2. Eligibility

You must be at least 18 years old and legally capable of entering into an agreement to purchase coaching services or digital products from us.

3. Coaching Services

Coaching is a collaborative, goal-focused process intended to support reflection, clarity, decision-making, personal development, and meaningful action.

The scope, schedule, responsibilities, and expectations for coaching may also be set out in a separate coaching agreement. If there is a conflict concerning the delivery of coaching, the signed coaching agreement will govern to the extent permitted by law.

We may determine that coaching is not appropriate for a prospective or current client and may decline, pause, or end services where reasonably necessary. Any applicable refund will be addressed according to the coaching agreement, our Refund & Cancellation Policy, and applicable law.

4. Coaching Is Not Therapy or Professional Treatment

Coaching is not psychotherapy, counselling, medical care, psychiatric care, crisis intervention, legal advice, financial advice, or another regulated professional service.

Moe Akel Coaching does not diagnose or treat mental-health or medical conditions. Purchasing coaching does not create a therapist-patient, doctor-patient, lawyer-client, or financial-advisor relationship.

You remain responsible for your choices, actions, wellbeing, and decisions. If you require medical, mental-health, legal, financial, or emergency assistance, contact an appropriately qualified professional or emergency service.

If you are experiencing an emergency or immediate risk of harm, call 911 or your local emergency service.

5. No Guaranteed Results

Coaching outcomes differ between individuals and depend on many factors, including participation, circumstances, decisions, and follow-through.

We do not promise or guarantee any specific personal, emotional, professional, financial, relationship, career, or business outcome.

Testimonials and examples describe individual experiences and do not guarantee that another person will achieve the same result.

6. Appointments and Participation

You are responsible for:

• Attending sessions at the agreed time

• Providing accurate scheduling and contact information

• Joining from a private and reasonably distraction-free environment

• Having suitable internet access and technology for online sessions

• Participating honestly and respectfully

• Making your own informed decisions

Rescheduling, cancellation, late-arrival, and missed-session rules are explained in the Refund & Cancellation Policy and any coaching agreement.

7. Prices, Currency, and Taxes

Unless stated otherwise, prices are displayed in Canadian dollars.

Applicable taxes and any additional charges will be shown before purchase where required. We may change prices prospectively, but a price change will not alter a completed purchase unless agreed or permitted by law.

8. Payments and Payment Plans

Payments are processed through Squarespace Payments and its payment-processing partners.

When you select a payment plan, you authorize the scheduled charges shown at checkout. You are responsible for maintaining a valid payment method and paying the full agreed price.

A payment plan divides the total purchase price into scheduled payments; it is not a subscription that can be cancelled simply by stopping participation.

If a scheduled payment fails, we may contact you, retry the payment where permitted, pause remaining sessions or access, and request that the outstanding amount be resolved.

Nothing in this section limits rights available under applicable consumer-protection law.

9. Digital Products and E-books

Digital products are licensed, not sold with unlimited ownership rights.

After purchase, you receive a limited, personal, non-exclusive, non-transferable licence to access and use the digital product for your own lawful, non-commercial purposes.

You may not:

• Copy or distribute the product to others

• Upload it to public or shared platforms

• Resell, sublicense, publish, or commercially exploit it

• Remove copyright or ownership notices

• Reproduce substantial portions without written permission

• Use it to create a competing product or service

You may download or print a reasonable personal copy where the product format permits.

10. Intellectual Property

The website and its original content—including text, course materials, exercises, frameworks, graphics, videos, downloads, branding, and other materials—are owned by or licensed to Moe Akel Coaching and are protected by applicable intellectual-property laws.

No right or licence is granted except as expressly stated in these Terms.

11. Acceptable Website Use

You agree not to:

• Use the website for unlawful, fraudulent, abusive, or harmful purposes

• Attempt to gain unauthorized access to the website or another user’s information

• Disrupt the website’s operation or security

• Introduce malicious code or automated scraping tools

• Misrepresent your identity or payment information

• Infringe intellectual-property, privacy, or other legal rights

• Copy or commercially exploit website content without permission

We may restrict access where reasonably necessary to protect the website, our business, or others.

12. Third-Party Services and Links

The website may use or link to services operated by third parties, including Squarespace, payment processors, scheduling tools, video-conferencing platforms, forms, social-media platforms, and external websites.

We do not control third-party services and are not responsible for their availability, content, security, terms, or privacy practices. Your use of them may be governed by separate terms.

13. Website Availability and Accuracy

We aim to provide accurate and current information, but we do not guarantee that every part of the website will always be complete, error-free, secure, or continuously available.

We may correct errors and change, suspend, or discontinue website content or offerings. We will honour completed purchases as required by the applicable agreement and law.

14. Limitation of Liability

To the fullest extent permitted by law, Moe Akel Coaching and its owner, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website, coaching services, or digital products.

Where liability cannot legally be excluded, our total liability will be limited to the amount you paid for the specific product or service giving rise to the claim, except where applicable law requires otherwise.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Moe Akel Coaching from third-party claims, losses, or reasonable expenses arising from your unlawful use of the website, infringement of another person’s rights, unauthorized distribution of our materials, or material breach of these Terms.

16. Refunds and Cancellations

Refunds, rescheduling, cancellations, missed sessions, and digital-product purchases are governed by our Refund & Cancellation Policy, any applicable coaching agreement, and applicable law.

If a mandatory legal right conflicts with our posted policy, the mandatory legal right applies.

17. Governing Law

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules.

Subject to any mandatory consumer rights, disputes will be brought before courts of competent jurisdiction in Ontario, Canada.

18. Severability

If a provision of these Terms is found unenforceable, the remaining provisions will continue in effect, and the affected provision will be interpreted or limited to the minimum extent necessary.

19. Changes to These Terms

We may update these Terms prospectively when our services, business practices, or legal obligations change. The updated version will be posted on this page with a revised date.

The Terms in effect at the time of a completed purchase will generally apply to that purchase unless otherwise agreed or required by law.

20. Contact

Questions about these Terms can be sent to:

Moe Akel Coaching
Toronto, Ontario, Canada
Email: moe@moeakelcoaching.com
Website: moeakelcoaching.com